Do we get a discount if we choose more than one service?
A: Absolutely. Discounts are based on the variety of services you choose. Rates change for the number of service days, number of waste pickups or additional services incorporated in your quote: window cleaning, hygiene service, steam cleaning, etc.
Do I have to ring to get my service?
A: No. Services are scheduled and once in place they don’t change unless you notify us.
How can I pay my account?
A: All invoices can be paid via cheque or electronic funds transfer.
What happens on a public holiday and that’s the date of my service?
A: Easy - we just change the service date to the day before or the next working day after a public holiday. We also include public holiday cleaning services upon request. You will receive a call prior to the public holiday confirming your requirements, or we can just include the public holidays and the service will remain unchanged; the choice is always yours.
Is my information confidential?
A: Yes. Not only that, but all staff must also adhere to a confidentiality agreement that protects your site and information even when an employee leaves the company.
What if I am not satisfied with your service?
A: Please contact us immediately if you are not happy with our service. Depending on the service, we may either come back to complete the job or correct it on the next service day. We maintain customer satisfaction through clear channels of communication. Corrective and Preventative Action Reports are completed and reviewed by upper management.