FREQUENTLY ASKED QUESTIONS
Do we have to sign an agreement with Royce Cleaning & Property Maintenance Services ?
A: Not always. If your needs are simple then the answer is No.
Can I have a trial period?
A: Yes. For all cleaning services we offer a 3 Monthly Trial period.
Can we get a quote or order over the internet?
A: Yes. Just visit our web site, and click on Contact us, or email us on
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or call us on (02) 9897-2099.
Can I get one bill for all my services, or separate bills for each service?
A: Yes. We provide a single bill service, however some clients request individual bills for each service. The choice is yours.
Do I keep my same cleaner?
A: Yes, as much as possible. The exception happens when your cleaner is sick, or goes on vacation on your scheduled cleaning day. We will notify you of any changes to your service.
How do I book in my periodicals?
A: You don’t, we place it on a schedule and notify you when we would be completing the works. E.g. Steam Cleaning, Striping and Sealing, Window Cleaning, Car Park Sweeping, Warehouse Sweeping etc…
Do we get a discount if we choose more then one service?
A: Absolutely. Discounts are based on the variety of services you choose to allow us to provide you. E.g. Rates change for the number of service days, or number of waste pickups, or additional services incorporated in your quote: Window Cleaning, Hygiene Service, Steam Cleaning etc…
Do I have to ring to get my service?
A: No. Services are scheduled and once in place they don’t change unless you notify us.
How can I pay my Account?
A: All invoices can be paid via, Cheque or Electronic Funds Transfer
What happens on a Public Holiday and that’s the date of my service?
A: Easy. We just change the service date to the day prior to, or the next working day after a public holiday. We also include Public Holiday cleaning services on a, on request basis, you will receive a call prior to the Public Holiday confirming your requirements or we can just include the Public Holidays and the service will remain unchanged, the choice is always yours.
Is my information confidential?
A: Yes, not only that but all staff must adhere to a confidentiality agreement that protects your site and information even should an employee leave our services.
What if I am not satisfied with your service?
A: Please contact us about immediately if you are not happy with our service. Depending on the service we may either come back to complete the service, or correct it on the next service day. We maintain customer satisfaction, by clear channels of communication. Corrective & Preventative Action Reports are completed and reviewed by Upper Management.
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